HELP DESK SOFTWARE
About SMARTERTRACK
SmarterTrack, by SmarterTools, is a powerful Help Desk Software built for tracking, managing and reporting on customer communications through Tickets, Chats, Calls among others solutions, and is a perfect solution for any Professional, Business or Enterprise and hosted, managed and supported by GRALKE.COM, an Authorized SmarterTools Partner.
Over 15 Million Users Worldwide trust SmarterTools to help them to better communicate, collaborate, analyze and support their businesses and enterprises.
Professional Edition
The Professional Edition offers all of the features required to manage a fully-functional Help Desk, including Tickets, Chats, Calls, Tasks, News, Articles, Logs, Reports and much more.
For 2, 5 or 10 Agents.
Enterprise Edition
The Enterprise Edition offers additional Help Desk features e.g. including Reports, Surveys, Forms, Brands, SSO, Providers and optional Failover functions.
For 1, 5, 10, 15, 25, 50, 100, 200, 300, 400 or 500 Agents
The SmarterTrack Mobile App is the perfect complement to the Desktop and Tablet versions of SmarterTrack. Available for iOS and Android.
About GRALKE.COM
GRALKE.COM is a SmarterTools Authorized Leasing Partner specialising in Hosting and Supporting the SmarterTrack Help Desk Software. All Clients are supported by a dedicated Account Manager. Please feel free to contact us for a free consultation about our service offering, pricing and conditions.
Solutions
CLICK ON PRICE TO ORDER ONLINE OR CLICK HERE TO ORDER OFFLINE.
N.B. Please consult us for a custom quote for more then 10 Agents.
Hosted Solution
Includes
-Installation and configuration of your dedicated MS SQL Server database;
-Registration and Configuration of your own sub-domain;
-Installation and configuration of your dedicated SmarterTrack software;
-Regular Hardware and Software maintenance and updates;
-Daily Server Backups plus additional Database and Software Backups;
-Technical Support for Administrators.
Managed Solution
Includes
-Installation and configuration of your dedicated MS SQL Server database;
-Registration and Configuration of your own sub-domain;
-Installation and configuration of your dedicated SmarterTrack software;
-Regular Hardware and Software maintenance and updates;
-Daily Server Backups plus additional Database and Software Backups;
-Dedicated Support for Agents.
Services
A WIDE RANGE OF SOFTWARE, HOSTING AND SUPPORT SERVICES.
Deployment
of Windows Cloud Servers.
Installation
of SmarterTrack SQL DB & Software.
Configuration
of SmarterTrack Software.
On-Boarding
of SmarterTrack Agents.
Support
of SmarterTrack Agents.
Maintenance
of Hardware and Software.
Features
STATE OF THE ART HARDWARE AND SOFTWARE HOSTING.
SmarterTrack is hosted on Dedicated Cloud Servers, powered by 3GHz+ Intel Xeon CPUs and fast NVMe SSD, deployed on locations worldwide.
Microsoft Windows Server 2022, Microsoft SQL Server 2022 and SmarterTrack by SmarterTools, among others.
Microsoft Windows Server 2022 Firewall & Security and Emsisoft Cybersecurity. Dedicated Software and Database for each Client!
Daily Cloud Server Backups stored for 2 days plus additional external Database and Software Backups.
Online Support by Dedicated Support Manager through our own SmarterTrack Portal.
Contacts
OFFERING ONLINE BUSINESS SERVICES SINCE 1997.
Address
Rua Nova, 5
8100-070
Boliqueime
Portugal
Timetable
Monday – Friday
09:00 – 18:00
Saturday
09:00 -13:00
Contact
Helena Augusto Gralke
General Manager
Michael Gralke Augusto
Tecnical Director
Hidden
Clients
“We have been working with GRALKE.COM for more than 20 years now and are more than happy with their solutions and services.”
Fernando Mota
Director, Quinta do Lago Country Club
“Our own dedicated SmarterMail server hosts all of our communications, be it e-mail, chats, files or others.”
Sérgio Azinheiro
Director, Hotel Brisa Sol
“We have been using exclusively the SmarterMail Webmail for the last 10 years instead of any Desktop Software e.g. Outlook.”
Monika Keller
Owner, Albufeira Top Holidays
“We use SmarterMail, SmarterStats and SmarterTrack every day, all backed up by our dedicated GRALKE.COM support manager.”
Helena Augusto
Owner, AlgarveWeb
“MGA is one of our oldest suppliers and there are no plans whatsoever to terminate our long ongoing relationship.”
Luis Santos
Owner, Sulgar Real Estate
“Our 24/7 reception uses SmarterMail all the time to handle all of our bookings as do all our other staff for their daily work.”
José Fernandes
Director, Hotel Vilamoura Golf
“Client and Staff Communications are getting faster all the time and we really enjoy using the solutions offered by GRALKE.COM.”
Orlanda Cerca
Manager, Rosario Busch Real Estate
“We love the ability to access and share all of our data online as well as working with the dedicated GRALKE.COM support team .”
Nuno Alexandre
Owner, Albuera Domus
Other Clients include:
Algarmed, Algarve Eden Properties, Algarve Homes, Arqui2, BPA Property, Casas Mosurb, Casas Tradicionais, Four Seasons Country Club, Four Seasons Fairways, J.A. Marcelo, John D. Griffiths, KG Properties, MJR Properties, Mackenzie Properties, Marcela Properties, Novusmed, Pestana Golf Resorts, Ploeger Properties, Rosario Busch Properties, Silver Holidays, Sunset Properties, Taviar House & Home, Wendy Davies and many others.
Details
ABOUT
GRALKE.COM
SmarterTools Authorized Leasing Partner specialising in Hosting and Supporting the SmarterTrack Help Desk Software.
ADDRESS
Rua Nova, 5, 8100-070, Boliqueime, Portugal
TAX ID
PT186593317
BANK
Montepio Geral, Loulé, Portugal
IBAN
PT50 0036 0092 9910 0015 9051 6
Notes
All services are subject to VAT where applicable and only provided after full payment;
Details may be subject to change without notice;
Please consult us for other services and programming options;
All rights reserved;
SmarterTrack is a registered Trademark of SmarterTools Inc..
Enquiries
CHAT WITH US ABOUT OUR COMPANY AND SERVICES PROVIDED.
N.B. Please leave a message if we are offline, we will come back to you ASAP.
